Privacy policy

Privacy Policy for USA PET ViBES

This Privacy Policy describes how USA PET ViBES (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from usapetvibes.com (the "Site") or otherwise communicate with us regarding the Site.

Personal Information We Collect

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.

  • Device Information: Version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site. This information is collected automatically via cookies, log files, web beacons, tags, or pixels.
  • Order Information: Name, billing address, shipping address, payment information (including credit card numbers, alternative payment methods), email address, and phone number. This information is collected directly from you to fulfill our contract.
  • Customer Support Information: Information provided during customer service communications to ensure accurate account resolution and user satisfaction.

How We Use Your Personal Information

We use your personal information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers. Additionally, we use this information to screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

  • We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
  • We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Behavioral Advertising & US State Privacy Rights

As described above, we use your personal information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. We comply with relevant US state privacy regulations, including the California Consumer Privacy Act (CCPA). Residents of certain states have the right to opt-out of the "sale" or "sharing" of their personal information for targeted advertising. You can exercise these rights by contacting us via our primary customer channels.

Cookies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences.

Contact

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail using the details listed on our official Contact Page.