Shipping & Delivery
We want your pet products to reach you safely and smoothly. Find important information about order processing, shipping, tracking, delivery, and possible delays below.
Order Processing
Orders are prepared for shipment according to our current processing schedule.
U.S. Shipping
Shipping options and estimated delivery times are shown during checkout.
Order Tracking
Tracking information may be provided once your order has shipped.
From Our Store to Your Door
Once your order is placed, we work to process it and prepare it for shipment. You'll receive relevant order updates as your purchase moves through the delivery process.
Order Placed
Your order is successfully submitted through our online store.
Order Processing
Your order is prepared for shipment according to our processing schedule.
Shipped
Your package is handed to the applicable shipping carrier.
Delivered
Your package arrives at the delivery address provided at checkout.
Shipping Rates & Delivery Estimates
Available shipping methods, rates, and estimated delivery times can vary depending on your location, order, and selected shipping option.
| Shipping Method | Processing Time | Estimated Delivery | Cost |
|---|---|---|---|
| Standard Shipping | [1–3 business days] | [5–10 business days] | [Enter price / Free] |
| Express Shipping | [1–2 business days] | [2–5 business days] | [Enter price] |
Delivery estimates are estimates rather than guarantees. Actual delivery times may vary because of carrier delays, weather, holidays, incorrect address information, or circumstances outside our control.
Where Is My Order?
Tracking Information
When tracking information is available, it may be sent to the email address provided with your order. Please allow some time for carrier tracking systems to update after shipment.
Helpful Things to Know
📍 Check Your Address
Please carefully review your shipping address before completing your order. An incorrect or incomplete address may cause delivery problems or delays.
📧 Check Your Email
Keep an eye on the email address used during checkout for order confirmations, shipping updates, and tracking details.
🏠 Delivery Address
Packages are shipped to the address entered during checkout. Please make sure the address is complete and accurate.
📦 Missing Package?
If your tracking information shows a package as delivered but you cannot find it, first check around the delivery area and with household members or neighbors.
Help Your Package Arrive Safely
- ✓ Double-check your full shipping address.
- ✓ Include apartment, suite, or unit numbers when applicable.
- ✓ Use an email address you regularly check.
- ✓ Review your order information before completing checkout.
- ✓ Keep your order confirmation for your records.
🚚 Shipping Delays
Occasionally, orders may take longer than expected due to severe weather, carrier disruptions, peak holiday periods, address issues, or other circumstances outside our control. We appreciate your patience when unexpected delays occur.
We're Here to Help
If you have a question about shipping, delivery, tracking, or your order, please contact our customer support team. Include your order number whenever possible so we can assist you more efficiently.
Questions About Your Order?
We're happy to help. Visit our FAQ for quick answers or contact our support team if you need additional assistance.