Privacy Policy

1. Information We Collect

The information we collect depends on how you interact with USA Pet Vibes. It may include the following categories:

Information You Provide

• Contact details: Your name, email address, phone number, and shipping or billing address.
• Order details: Products ordered, order history, delivery information, and details needed to help with returns or customer service.
• Communications: Information you provide when contacting us, submitting a form, or requesting assistance.
• Account details: Login credentials and profile information if you create an account on our website. Passwords should be stored securely by the relevant platform.

Information Collected Automatically

When you visit our website, we or our service providers may collect technical and usage information, such as your IP address, browser type, device information, pages viewed, referring URLs, approximate location derived from your IP address, and interactions with website content. The information collected depends on the tools and settings enabled on our website.

Please do not send us sensitive personal information unless it is necessary for a specific request and we have asked for it.

2. How We Use Your Information

Depending on your interaction with our website and applicable law, information may be used to:

• Process, confirm, fulfill, and deliver orders.
• Respond to questions, requests, returns, refunds, and customer support issues.
• Maintain customer accounts and website functionality.
• Protect our website, customers, and business against fraud, abuse, and unauthorized activity.
• Understand website performance and improve our products, content, and shopping experience.
• Send transactional messages about purchases, deliveries, or account activity.
• Send marketing emails or promotional communications where permitted by law and subject to your preferences.
• Comply with legal obligations and enforce our policies.

We use information only for appropriate purposes consistent with this policy and applicable law.

3. Cookies, Analytics & Tracking Technologies

Our website or its service providers may use cookies, pixels, tags, and similar technologies to keep the website working, remember preferences, understand visitor activity, measure advertising performance, and support marketing activities.

Types of Technologies

• Essential technologies: Help provide core website features, shopping cart functionality, security, and checkout.
• Analytics technologies: Help us understand traffic, visitor behavior, and website performance, if analytics tools are enabled.
• Advertising technologies: May help measure campaigns or show relevant advertising on other platforms, if these tools are enabled.

You can manage cookies through your browser settings. Blocking certain cookies may affect website functionality. Where required by law, we will seek consent before using non-essential cookies or tracking technologies.

If you use a browser or platform that provides a recognized privacy preference signal, we will handle it as required by applicable law.

4. How We Share Information

We do not sell your personal information for money. However, certain privacy laws define “sale” or “sharing” broadly, including some disclosures for targeted advertising. Whether those activities occur depends on the services and tracking tools actually used on our website.

Where necessary to operate our business, information may be disclosed to:

• Service providers: Website hosting, ecommerce, order management, customer support, analytics, and technical service providers.
• Payment processors: Providers that securely process payments and help prevent fraud.
• Shipping and fulfillment partners: Parties that help deliver orders and provide shipment updates.
• Advertising and analytics partners: If enabled, services that measure advertising, understand website traffic, or support marketing.
• Professional advisers and authorities: Where reasonably necessary for legal compliance, security, or the protection of rights.
• Business transfers: In connection with a merger, restructuring, financing, or sale of all or part of our business, subject to applicable law.

We do not authorize service providers to use personal information entrusted to them for purposes unrelated to their permitted services, except as allowed by law.

5. Payments, Orders & Checkout

When you place an order, certain information is needed to process payment, verify the transaction, and deliver your purchase. Payment details may be collected and processed directly by the payment provider used at checkout.

We do not intend to store complete payment card numbers or security codes on our website servers. The information handled by a payment provider is subject to that provider's own privacy policy and security practices.

Only the payment methods actually offered at checkout should be relied upon. Review the payment provider's terms before submitting payment information.

6. Data Retention & Security

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, including order fulfillment, customer service, accounting, dispute resolution, fraud prevention, and legal compliance.

Retention periods depend on the type of information, why it was collected, and applicable legal requirements. Information that is no longer needed may be deleted, anonymized, or securely disposed of where appropriate.

We use reasonable safeguards designed to protect personal information. However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

7. Your Privacy Rights & Choices

Depending on where you live and the laws that apply, you may have rights regarding your personal information. These may include the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of certain personal information.
• Obtain a copy of certain information in a portable format.
• Opt out of certain sales, sharing, or targeted advertising activities, where applicable.
• Withdraw consent where processing is based on consent.
• Appeal a decision on a privacy request where required by law.
• Not be unlawfully discriminated against for exercising applicable privacy rights.

These rights are not absolute and may be subject to identity verification, legal exceptions, and other requirements. We will respond to valid requests within the timeframe required by applicable law.

Marketing Choices

If you receive promotional emails from us, you can unsubscribe using the link in the email. You may still receive necessary transactional messages, such as order or delivery updates.

How to Submit a Request

Contact us using the details in the Contact Us section below to ask a privacy question or submit a request. Please describe your request clearly. We may need to verify your identity before taking action.

If we use third-party advertising or analytics technologies, additional opt-out options may be available through our cookie preferences or applicable privacy settings.

8. Children's Privacy

Our website is intended for a general audience and is not directed to children under 13. We do not knowingly collect personal information directly from children under 13 in a manner that violates applicable law. If you believe a child has provided personal information to us, contact us so we can review the situation and take appropriate action.

9. Third-Party Websites & Services

Our website may contain links to third-party websites, social media platforms, payment services, or other external resources. Those services operate under their own privacy policies and practices.

We are not responsible for the privacy, security, or content practices of third-party websites. We encourage you to review their policies before providing personal information or interacting with their services.

10. International Visitors & Data Transfers

USA Pet Vibes may use service providers located in countries other than the country where a visitor resides. As a result, information may be processed or stored in other jurisdictions, subject to applicable legal requirements and appropriate safeguards where required.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, business practices, service providers, or legal requirements. When we make changes, we will update the “Last Updated” date at the top of this page. Where required by law, we will provide additional notice or seek consent.

Please review this page periodically to stay informed about how we handle personal information.

12. Contact USA Pet Vibes

If you have questions about this Privacy Policy, wish to exercise an applicable privacy right, or need help understanding how your information is handled, please contact us.